Terms & Condition

Please read these Terms and Conditions carefully before using our website or placing any enquiry or order with Eshcol Ingredient Specialities Private Limited.

These terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and applicable regulations under the Food Safety
and Standards Act, 2006 (FSSAI).

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

“Company,” “We,” “Us,” or “Our” refers to Eshcol Ingredient Specialities Private Limited (GSTIN: 33AAJCE3519N1ZF), a Private Limited Company incorporated under the Companies Act, 2013, in India.
“Website” refers to the official Eshcol Ingredient Specialities website and all associated pages.
“You” or “User” refers to any individual, business, or entity accessing this website or engaging with our services.
“Products” refers to all food flavour essences, flavouring agents, and related ingredients offered by the Company.
“Order” refers to any purchase or quotation request submitted to the Company for Products.
“Services” refers to all activities conducted by the Company including product supply, technical consultation, and customer support.

2. Acceptance of Terms

In these Terms and Conditions, the following terms have the meanings set out below:

“Company,” “We,” “Us,” or “Our” refers to Eshcol Ingredient Specialities Private Limited (GSTIN: 33AAJCE3519N1ZF), a Private Limited Company incorporated under the Companies Act, 2013, in India.
“Website” refers to the official Eshcol Ingredient Specialities website and all associated pages.
“You” or “User” refers to any individual, business, or entity accessing this website or engaging with our services.
“Products” refers to all food flavour essences, flavouring agents, and related ingredients offered by the Company.
“Order” refers to any purchase or quotation request submitted to the Company for Products.
“Services” refers to all activities conducted by the Company including product supply, technical consultation, and customer support.

3. Use of the Website

This website is intended for commercial and professional use by bakeries, food manufacturers, food businesses, and industrial kitchens seeking certified food flavour essences and related ingredients.

You agree that you will not:

Use the website for any unlawful purpose or in violation of any applicable Indian law or regulation.
Attempt to gain unauthorised access to any part of the website or its underlying systems.
Transmit any harmful, offensive, or disruptive content through the website or our contact channels.
Reproduce, copy, or redistribute any content on this website without prior written consent from the Company.
Use automated tools, bots, or scrapers to collect data from this website.
Misrepresent your identity, affiliation, or purpose when submitting enquiries or orders.

We reserve the right to restrict or terminate access to this website for any user who violates these terms.

4. Products, Orders and Quotations

All products offered by Eshcol Ingredient Specialities are intended exclusively for commercial food manufacturing use by trained professionals. They are not intended for direct consumer retail sale or personal household use.

Products are available in the following sizes: 50 ml, 100 ml, 1 litre, 10 litres, and 20 litres. Formal quotations are provided for orders above 1 litre. For orders of 1 litre or below, please contact our team directly to confirm availability and pricing. Larger or custom packaging may be available on request and subject to separate terms agreed at the time of quotation.

All product descriptions, sensory profiles, and application guidance provided on this website are for informational purposes only. While we take every care to ensure accuracy, the Company does not warrant that product descriptions are error-free. Usage levels, heat stability, and performance may vary based on your specific formulation and processing conditions.

An order is confirmed only upon written acceptance by the Company (including via email or official quotation). Prices quoted are subject to change without prior notice and are valid only for the period specified in the quotation. The Company reserves the right to decline any order at its discretion.

5. Payment Terms

Payment terms will be specified in the formal quotation issued by the Company. Unless otherwise agreed in writing, payment is due in advance or as stipulated in the purchase order confirmation.

All prices are quoted in Indian Rupees (INR) and are exclusive of applicable taxes including Goods and Services Tax (GST) unless stated otherwise. GST will be charged at the applicable rate as per current Indian tax regulations. Our GSTIN is 33AAJCE3519N1ZF and will appear on all tax invoices issued by the Company.

The Company reserves the right to withhold dispatch of goods until full payment or agreed advance payment has been received and confirmed.

6. Delivery and Supply

Delivery timelines will be communicated at the time of order confirmation and are estimates only. The Company will make reasonable efforts to meet agreed timelines but is not liable for delays caused by circumstances beyond its control, including supply chain disruptions, logistics issues, natural events, or regulatory actions.

Risk of loss or damage to products passes to the buyer upon delivery to the agreed delivery location or upon handover to a third-party logistics provider, whichever occurs first.

The Company maintains buffer stock of its most popular essences to minimise supply disruptions. However, availability is not guaranteed and is subject to production capacity and raw material supply.

7. Quality, Certifications and Compliance

All products supplied by Eshcol Ingredient Specialities are manufactured in compliance with applicable food safety regulations in India, including those prescribed by the Food Safety and Standards Authority of India (FSSAI). Our facilities maintain FSSC/ISO 22000 certification and adhere to allergen segregation protocols, ingredient traceability requirements, and microbiological testing standards.

Certification documents and technical datasheets are available upon request and will be provided as part of the formal quotation process where applicable.

Halal, Kosher, FDA, or other specific certifications are available for certain product lines. Please indicate your certification requirements at the time of enquiry so we can confirm availability.

Important Notice: It is the buyer’s responsibility to ensure that our products are used in compliance with all applicable food safety, labelling, and regulatory requirements in their jurisdiction. The Company shall not be liable for non-compliance arising from improper use or formulation.

8. Returns, Claims and Disputes

All claims regarding product quality, damage, or short delivery must be raised in writing within 7 days of receipt of goods. Claims raised after this period may not be accepted at the Company’s discretion.

Returns will only be accepted where a product is found to be defective or non-conforming to the agreed specification. Returns must be pre-authorised in writing by the Company. Unauthorised returns will not be accepted.

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If a dispute cannot be resolved amicably within 30 days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Chennai, Tamil Nadu, India.

9. Limitation of Liability

To the fullest extent permitted by applicable Indian law, Eshcol Ingredient Specialities Private Limited shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services, including but not limited to loss of production, loss of profit, or damage to finished goods.

Our total liability in connection with any order shall not exceed the invoice value of the specific products to which the claim relates.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Intellectual Property

All content on this website, including but not limited to text, product descriptions, sensory profiles, logos, brand names, images, and design, is the intellectual property of Eshcol Ingredient Specialities Private Limited and is protected under the Copyright Act, 1957, and applicable intellectual property laws in India.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without prior written consent from the Company. Unauthorised use may result in legal action.

The name “Eshcol,” “Eshcol Ingredient Specialities,” and associated marks are proprietary to the Company. No licence is granted to use these marks without express written permission.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms, the website, or our products and services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

12. Contact and Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, a Grievance Officer has been designated to address concerns or complaints related to our website, products, or services.

For any queries regarding these Terms and Conditions, orders, product compliance, or to raise a formal grievance, please write to us at eshcolecommerce@gmail.com. We aim to acknowledge all queries within 2 business days and resolve grievances within 15 business days of receipt..