Privacy Policy

Eshcol Ingredient Specialities Private Limited

Privacy Policy

Eshcol Ingredient Specialities Private Limited (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website or engage with our services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information.

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

By using our website or submitting any information to us, you consent to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Eshcol Ingredient Specialities Private Limited, a food flavour essence manufacturer serving commercial bakeries, food manufacturers, and industrial kitchens across India.

If you have any questions about this Privacy Policy or how we handle your data, you may contact us at:

Email: eshcolecommerce@gmail.com
Location: Chennai, Tamil Nadu, India
GSTIN: 33AAJCE3519N1ZF

2. Information We Collect

We collect only the information necessary to respond to your enquiries, process your orders, and provide our services. The types of information we may collect include:

(a) Information you provide to us directly:

Your name and the name of your business or organisation.
Your email address.
Your business location, city, and postal code.
Details submitted through our quotation enquiry form, including flavour requirements, quantities, application type, packaging preferences, and certification requirements.

(b) Information collected automatically:

Website usage data collected through Wix Analytics and Google Analytics, including pages visited, time spent on the website, browser type, device type, and general geographic location (country or city level). This data is aggregated and does not personally identify you.
Cookies and similar tracking technologies used by Wix and Google Analytics to understand how visitors interact with our website. See Section 6 for more details on cookies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your quotation requests, product enquiries, and customer support queries.
To process and fulfil orders and communicate order-related information including confirmations, dispatch details, and invoices.
To provide technical datasheets, usage guidance, and formulation support relevant to your enquiry.
To understand how our website is being used and to improve its content and performance, using aggregated analytics data from Wix Analytics and Google Analytics.
To comply with applicable legal and regulatory obligations under Indian law.

We do not use your information for unsolicited marketing communications. We will only contact you in connection with your enquiry or order, or if you have explicitly requested to receive updates from us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

With logistics and delivery partners, solely for the purpose of fulfilling your order.
With Wix.com, our website platform provider, which processes data in accordance with its own privacy policy and applicable data protection laws.
With Google LLC, in connection with Google Analytics, which processes anonymised usage data in accordance with Google’s privacy policy.
With government authorities or regulators, where required to do so by applicable Indian law or a valid legal order.

All third parties with whom we share data are required to handle that data securely and in accordance with applicable law.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Indian law.

Enquiry and quotation data is retained for a period of 3 years from the date of last contact, to support any follow-up queries or repeat orders.
Order and invoice records are retained for a minimum of 8 years in accordance with the requirements of the Companies Act, 2013, and GST regulations.
Anonymised analytics data collected through Wix Analytics and Google Analytics is retained as per those platforms’ standard retention policies.

When your data is no longer required, it will be securely deleted or anonymised.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies through Wix and Google Analytics. Cookies are small text files stored on your device that help us understand how visitors use our website.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly. These cannot be disabled.
Analytics cookies: Used by Wix Analytics and Google Analytics to collect anonymised information about how visitors interact with our website, such as pages visited and time spent on the site. This information helps us improve the website.

You may control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of the website..

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or the services we offer. Any changes will be posted on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.

Continued use of our website after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

8. Contact and Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer:

Email: eshcolecommerce@gmail.com
Company: Eshcol Ingredient Specialities Private Limited
Location: Chennai, Tamil Nadu, India

We aim to acknowledge all privacy-related queries within 2 business days and to resolve grievances within 15 business days of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020, and applicable Indian data protection law.